SEASONED NURSE LEVERAGES HIGHER EDUCATION
TO REDESIGN HEALTH CARE
Changing technology and health reform present major challenges to today’s health-care professionals. Forward-thinking nurses like Terri Jagow embrace this transitional phase.
That’s because nurses are now getting more education and say in how health systems function. As nurses become more involved in care coordination, organizations benefit from their perspective. This leads to better patient care, which is why Terri became involved in nursing in the first place.
“The first hospital I worked in was in the town I had grown up in, and my best memories there were providing care and support to parents and grandparents of the families I grew up with,” Terri said. “It was a very fulfilling experience.”
A Healthy Dose of Transformation
Many years later, Terri ascended to a leadership role. She was tasked with contributing to major changes in how her organization worked. Her care coordination post demanded deeper
insights and new skills that her nursing experience hadn't provided.
“Health reform has brought changes to the health-care delivery system over the past five
years, and I found myself being challenged to participate in redesigning systems of care,” Terri said. “That requires skills in research, innovative thinking and new models of working with teams across the entire health-care system.”
To rise to the challenge, Terri sought a master’s degree online. She wanted a program that
looked specifically at improving patient care and reshaping health-care systems. The University of Arizona RN to MSN program melded both concepts with advanced nursing theory to create a practical, flexible program.
DISCOVERING A DIRECT CONNECTION
With courses like Health Information and Patient Care Technologies, Healthcare Business Dynamics, and Healthcare Environments and Care Coordination, the RN to MSN aligned perfectly with the needs of Terri's new career.
The online format was important since she was juggling so much already. It also allowed Terri to start tackling challenges immediately. Beyond that, the program provided convenient access to experienced faculty leaders who became valuable mentors offering practical insights.
“I was incredibly impressed with the character and professionalism of the faculty, the creative
technology utilized, and how flexible and convenient the program was,” Terri said.
From Dedicated Nurse to Visionary Leader
In a time where health care is undergoing one of the biggest overhauls in this country’s history, Terri recognized how a seasoned nurse could help ease the transition. “The knowledge I gained in the program helped me develop the comprehensive skills needed to be a strong nursing leader today,” she said.
Not only has she learned important leadership skills, but she also feels rewarded by her ability to set goals and reach them. Whereas she started her career caring for families she’d known well for years, her new nursing vision is to instill that same dedication in health systems serving patients all over the country.
“My goal was to gain the competencies to perform as an effective leader in developing and
implementing enhanced patient-centered programs that support population health and chronic
illness management,” she said. “Today, I am part of a team leading a cross-continuum redesign of our health system’s care management programs to accomplish that goal.”
TERRI JAGOW (MSN `15)
DIRECTOR, MEDICAL SERVICES
Visit msnonline.arizona.edu or call 1.855.789.7046 for more information about the
Online MSN in Clinical Systems Leadership
© 2016 The University of Arizona
The program itself is very well-rounded, and the pace is not too fast or slow.
- Terri Jagow