The Advantage of Patient-Centered Care
Nurses: Leading the Way in Patient-Centered Care
The concept of patient-centered care seems obvious when initially introduced. What is not necessarily clear at first glance, however, are the many subtleties that go into delivering a truly patient-centered experience.
The Elements of Patient-Centered Care
Today’s nurse leaders know that there are a number of essential elements that contribute to patient satisfaction and safe outcomes. These are the foundations of patient-centered care:
- Personalized care that values the whole person in mind, body and spirit.
- Family involvement in patient treatment plans, decisions, and aftercare education.
- Cultural sensitivity to traditions and preferences regarding meals and appropriate foods, feelings about surgery, daily or weekly religious observances, and more.
- Multilingual care teams that can enable better communication with patients, friends, and relatives.
- A comfortable and dignified healing atmosphere that improves overall well-being through the management of light, sound, and environmental controls.
- Facility-wide commitments to quality care and patient safety, from admission through discharge.
- Accurate data input that drives evidence-based decisions by physicians, nurses, pharmacists, therapist, and other members of the care team.
- Proper charting that facilitates the coding and billing processes for patients, insurers, and the healthcare facility itself.
- A team-minded workplace where each employee understands how their job impacts the patient, whether or not they are in a direct care role.
As a nurse who is thinking about pursuing an RN-MSN online degree, you have the opportunity to advance your circle of influence and lead patient-centered care into the future.
The Future of Patient-Centered Care
Patient-centered care initiatives begin at the top, in the CEO’s office, as leaders gauge the importance of quality and satisfaction measures to the fiscal health of their facility. Hospitals and health systems that have embraced the concepts of patient-centered care at the administrative level often face the challenge of communicating this idea throughout the ranks.
The successful healthcare providers of the future will be those that are able to effectively share the philosophy of patient-centered care in a way that employees can understand and act upon. All workers, from facilities engineering and grounds keeping to nutrition services and security, are integral to providing quality service to each patient, family member, and visitor. Nurses are natural leaders for patient-centered cafe initiatives, having first-hand knowledge of what it truly takes to create a safe, positive and satisfying experience.